Terms & Conditions

1. Acceptance of Terms

These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("Player," "User," or "you") and phmystic ("phmystic," "we," "us," or "our") governing your access to and use of the phmystic website, mobile platform, games, and all related services (collectively, the "Platform").

By completing the registration process, making a deposit, placing a bet, or otherwise using any part of the phmystic Platform, you acknowledge that you have read these Terms in full, that you understand them, and that you agree to be legally bound by them. These Terms apply to all users of the Platform, including registered players, guests, and any other persons who access the Platform in any capacity.

These Terms should be read together with our Privacy Policy and Responsible Gaming Policy, both of which are incorporated herein by reference and form part of the overall agreement between you and phmystic.

2. Eligibility

To register and use the phmystic Platform, you must satisfy all of the following eligibility requirements:

• You must be at least 21 years of age. This is a mandatory requirement under Philippine law and PAGCOR regulations. phmystic strictly prohibits access by persons under the age of 21.
• You must be physically located in a jurisdiction where online gaming is lawful at the time of play.
• You must not be a resident of any jurisdiction where accessing or using online gaming platforms is prohibited by applicable law.
• You must not be an employee, contractor, director, officer, or agent of phmystic, or an immediate family member of any such person.
• You must not be subject to any self-exclusion order, whether imposed by phmystic or by any regulatory authority.
• You must have full legal capacity to enter into a binding agreement under Philippine law.

3. Account Registration

3.1 Registration Requirements

To access the full features of the phmystic Platform, you must create a registered account. During registration, you are required to provide accurate, complete, and current information, including your full legal name, date of birth, residential address, email address, and mobile number. You agree to update this information promptly if it changes.

3.2 One Account Policy

Each individual is permitted to hold only one active phmystic account. The creation of multiple accounts by the same individual, whether using different names, email addresses, payment methods, or devices, is strictly prohibited. phmystic employs technical and manual measures to detect duplicate accounts. Where duplicate accounts are identified, phmystic reserves the right to close all associated accounts, cancel any pending bonuses or withdrawals, and permanently ban the individual from the Platform.

3.3 Account Security

You are solely responsible for maintaining the confidentiality of your account credentials, including your username and password. You must not share your account credentials with any third party. phmystic will not be liable for any loss or damage arising from unauthorized access to your account resulting from your failure to keep your credentials secure. You must notify phmystic immediately at [email protected] if you suspect any unauthorized use of your account.

3.4 Identity Verification (KYC)

phmystic is required by law and by PAGCOR regulations to verify the identity of its players. You may be required to submit government-issued identification documents, proof of address, and proof of payment method ownership at any time, including before processing withdrawals. Failure to provide satisfactory documentation within the required timeframe may result in account suspension and withholding of funds pending verification.

4. Deposits and Withdrawals

4.1 Deposits

All deposits to your phmystic account must be made using payment methods registered in your own name. phmystic accepts deposits via GCash, PayMaya, BPI, BDO, Metrobank, UnionBank, InstaPay, PESONet, and Visa/Mastercard, subject to availability. The minimum deposit amount is ₱100 via e-wallet and ₱500 via bank transfer. phmystic does not charge deposit fees, though your payment provider may apply their own charges.

4.2 Withdrawals

Withdrawal requests are processed to the same payment method used for the most recent deposit, where technically possible. The minimum withdrawal amount is ₱200. Withdrawals are subject to identity verification and, where applicable, the completion of any active wagering requirements. phmystic aims to process withdrawal requests within five (5) minutes for e-wallet withdrawals and within one (1) business day for bank transfers, subject to verification requirements.

4.3 Currency

All transactions on the phmystic Platform are conducted in Philippine Peso (₱ / PHP). phmystic does not accept deposits or process withdrawals in foreign currencies. Any currency conversion costs are the sole responsibility of the player.

4.4 Anti-Money Laundering

phmystic complies fully with Philippine anti-money laundering laws, including the Anti-Money Laundering Act (AMLA) as amended. phmystic reserves the right to report suspicious transactions to the Anti-Money Laundering Council (A MLC) and other relevant authorities. Players must not use the phmystic Platform for any money laundering, fraud, or other illegal financial activity.

5. Bonuses and Promotions

5.1 General Bonus Terms

phmystic offers various bonuses and promotions to eligible players from time to time. All bonuses are subject to specific terms, including wagering requirements, minimum deposit thresholds, eligible games, time limits, and maximum withdrawal caps. These specific terms are published alongside each promotion and form part of these Terms.

5.2 Wagering Requirements

Unless otherwise stated, bonus funds must be wagered a specified number of times before they can be withdrawn. Wagering requirements vary by promotion and are clearly stated in the applicable promotion terms. Bets placed on certain games may contribute differently toward wagering requirements, or may not contribute at all.

5.3 Bonus Abuse

phmystic takes bonus integrity seriously. Any attempt to abuse bonuses, including but not limited to creating multiple accounts to claim bonuses more than once, using low-risk betting strategies to meet wagering requirements, or coordinating with other players to exploit promotions, will result in the cancellation of all bonuses and winnings derived from such activity, and may result in permanent account suspension.

6. Game Rules and Fair Play

6.1 Game Outcomes

All games available on the phmystic Platform use certified random number generators (RNGs) or, in the case of live dealer games, real-time physical dealing processes overseen by professional dealers in licensed studios. Game outcomes are determined independently of phmystic's systems and cannot be influenced by phmystic or by any player.

6.2 Malfunctions

In the event of a technical malfunction, game error, or system failure that affects the outcome of a game, phmystic reserves the right to void the affected bets and return the wagered amounts to the players' accounts. phmystic will not be liable for any losses arising from technical malfunctions beyond the return of the original wager. Malfunction voids all pays and plays.

6.3 Bet Limits

Minimum and maximum bet limits apply to all games on the phmystic Platform. These limits are displayed within each game interface. phmystic reserves the right to adjust bet limits at any time. Players who consistently win large amounts may have their bet limits adjusted at phmystic's discretion.

7. Prohibited Conduct

The following conduct is strictly prohibited on the phmystic Platform. Engaging in any of the following may result in immediate account suspension, forfeiture of funds, and referral to relevant authorities:

• Providing false, misleading, or fraudulent information during registration or at any other time.
• Using the Platform if you are under 21 years of age.
• Creating or operating more than one account.
• Using software, bots, scripts, or any automated tools to interact with the Platform.
• Exploiting software bugs, errors, or vulnerabilities in any game or Platform feature.
• Engaging in collusion with other players to gain an unfair advantage.
• Using the Platform for any money laundering, fraud, or other illegal financial activity.
• Attempting to reverse, charge back, or dispute legitimate transactions.
• Harassing, threatening, or abusing phmystic staff or other players.
• Accessing the Platform from a jurisdiction where online gaming is prohibited.
• Sharing your account credentials with any third party or allowing any third party to use your account.

8. Responsible Gaming

phmystic is committed to promoting responsible gaming and to minimizing the potential for gambling-related harm among its players. We provide a range of tools to help players manage their gaming activity, including deposit limits, loss limits, session time reminders, cooling-off periods, and self-exclusion options. These tools are accessible directly from your account settings at any time.

Players who wish to exclude themselves from the phmystic Platform may request a temporary or permanent self-exclusion by contacting our support team. During a self-exclusion period, phmystic will take reasonable steps to prevent the excluded player from accessing the Platform, including blocking login attempts and suppressing marketing communications.

phmystic will not knowingly allow a self-excluded player to open a new account during the exclusion period. Any winnings accumulated by a self-excluded player who circumvents the exclusion may be forfeited.

9. Intellectual Property

All content on the phmystic Platform, including but not limited to the phmystic name, logo, trademarks, game graphics, software, text, images, audio, and video, is the exclusive property of phmystic or its licensors and is protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Platform solely for your personal, non-commercial entertainment purposes.

You may not copy, reproduce, distribute, modify, create derivative works from, publicly display, or otherwise exploit any content from the phmystic Platform without the prior written consent of phmystic. Any unauthorized use of phmystic's intellectual property may result in legal action.

10. Limitation of Liability

To the fullest extent permitted by applicable law, phmystic shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the Platform, including but not limited to loss of profits, loss of data, loss of goodwill, or service interruption.

phmystic's total aggregate liability to you for any claim arising out of or in connection with these Terms or your use of the Platform shall not exceed the total amount deposited by you into your phmystic account in the thirty (30) days immediately preceding the event giving rise to the claim.

phmystic does not warrant that the Platform will be uninterrupted, error-free, or free from viruses or other harmful components. The Platform is provided on an "as is" and "as available" basis without warranties of any kind, either express or implied, to the fullest extent permitted by law.

11. Privacy and Data Protection

phmystic collects, processes, and stores personal data in accordance with its Privacy Policy, which is incorporated into these Terms by reference. By using the phmystic Platform, you consent to the collection and processing of your personal data as described in the Privacy Policy.

phmystic implements appropriate technical and organizational measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and phmystic cannot guarantee absolute security.

For full details on how phmystic handles your personal data, please refer to our Privacy Policy.

12. Amendments to These Terms

phmystic reserves the right to amend, update, or replace these Terms at any time. When material changes are made, phmystic will notify registered players via email or through a prominent notice on the Platform. The updated Terms will take effect on the date specified in the notice.

Your continued use of the phmystic Platform after the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree with the amended Terms, you must cease using the Platform and may request account closure by contacting our support team.

13. Account Suspension and Termination

phmystic reserves the right to suspend, restrict, or permanently close any player account at its sole discretion, with or without prior notice, in the following circumstances:

• Breach of any provision of these Terms.
• Suspected fraudulent, illegal, or abusive activity.
• Failure to complete identity verification within the required timeframe.
• Receipt of a self-exclusion request from the player.
• Regulatory requirement or instruction from a competent authority.
• Extended period of account inactivity (12 months or more without login).

Upon termination of your account, any verified real-money balance remaining in your account (net of any applicable bonuses subject to forfeiture) will be returned to you via your registered payment method, subject to the completion of any outstanding verification requirements.

14. Governing Law and Dispute Resolution

These Terms and any dispute or claim arising out of or in connection with them, including non-contractual disputes or claims, shall be governed by and construed in accordance with the laws of the Republic of the Philippines.

In the event of a dispute between you and phmystic, you are encouraged to contact our support team in the first instance to seek an informal resolution. If the dispute cannot be resolved informally, both parties agree to submit to the exclusive jurisdiction of the competent courts of the Philippines.

phmystic operates in compliance with the rules and regulations of the Philippine Amusement and Gaming Corporation (PAGCOR). Complaints relating to regulatory matters may be directed to PAGCOR through its official channels.

15. Contact Us

If you have any questions, concerns, or complaints regarding these Terms & Conditions, please contact the phmystic support team. Our team is available 24 hours a day, 7 days a week.

For responsible gaming support, account self-exclusion requests, or urgent account security concerns, please contact us immediately via live chat through the phmystic Platform or by emailing the address above.